Frequently Asked Questions

• Yes, definitely. As long as it is two of the same species and they get along with each other. They can stay together and lower the cost of boarding. The second pet will incur boarding charges at a discounted price. We can separate the dogs at feeding time if necessary. Just let us know at check in. Unfortunately, we do not have a facility to board your cats and dogs together at this point in time.

Can we bring belongings from home?

• Yes, you may bring in washable bedding, treats, or food. Please no rawhides, as they are a choking hazard. We ask that everything is clearly marked using a permanent marker with your pet's first and last name. We do however, provide bedding to every pet staying with us. We have stainless steel dishes for all pet feeding and all our own exercise equipment, leashes and collars. You may bring in a harness, should your pet be more acclimated to a harness. Please note that all personal items are left at your own risk.

What if my dog won't relieve him/herself in kennel?

• No problem. We monitor and record if your pet is relieving themselves in the kennel, during walks and or play times throughout the day. If we find that a particular dog is not relieving themselves, then we will take them out for a quick "potty" break at no extra charge.

Do you give tours?

• Yes, we give tours Monday through Saturday 8-2. Sorry, but we do ask that your pet only tour in the office. As a courtesy to our boarding clients, we ask this in order to keep our pet boarders as calm, quiet, and stress free as possible.

Will my pets board with other families?

• No, we will only board families together. We will not pair your pets up with any other families. On special occasions we will have customers request to board with their best friend's dog or parent's dogs and this is acceptable provided both families agree.

Do you give medications?

• Yes, our staff is very experienced with administrating medications and will do so free of charge.

What if my pet gets sick?

• We will take them to their vet if it is during your vets normal business hours. In the event that it is after hours, a weekend or a life threatening emergency - we will immediately transport your pet to Animal Emergency on White Spruce Boulevard. They provide 24 hours veterinary services.

What forms of payment do you take?

• We take Visa, Debit, American Express, Discover, and MasterCard, Travelers checks and local personal checks and cash. All payments are due at check out and for special reservations.

What if I can't get there during your office hours?

• If you are running a little late, call us and we will try to make special arrangements. Please understand just like many other businesses with specific time management schedules, we also have a time specific schedule for our staff to adhere to and we have our four legged "guests" also needing our attention. We ask that you please respect our staff and policy, that it is not feasible to allow pick-ups and drop-offs outside of our operating hours.

Will somebody be spending anytime with my pet or are they just left in a kennel?

• We have a very caring staff. Your pet will have an attendant seeing to their needs. We feed them as you instruct us to and provide fresh water at all times. In addition, we chart their daily intake and out take. Every attendant spends some time with each pet daily. If a pet is scheduled for exercise, there is even more interaction.

Do we have to bring our own food and what if my pet won't eat while there?

• You do not have to bring in your own food. We offer Dave's Delicate Dinner Bland Diet, our kennel diet, for $1.00 per feeding. However, in order to avoid stomach upset, it is highly recommended that you bring your pet's own food. Please pre-package your pet's food per meal, if you will be bringing your own food. We have an excellent record for enticing pets to eat! Our high quality food is nutritious and very palatable, but in the event that they still will not eat, then we do have some miscellaneous tricks such as parmesan cheese, chicken broth, peanut butter, and canned food.